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FAQ's
CANCELLATION POLICY
There will be a 25% service charge on all cancellations made at least 48 hours before the scheduled activity. There are no refunds for cancellations or changes made less than 48 hours before the scheduled activity.
There are no refunds for customers who fail to redeem vouchers or do not show up to the scheduled activity.
A full refund will be given if the activity is cancelled due to unforeseen acts such as no wind, heavy rains, large surf, winds in excess of 35mph, or injured instructors. The customer must claim their refund within 30 days.
PRIVACY POLICY
Thank you for your interest in Kiting.com We believe in and follow a strict code of professionalism and welcome you to browse our website to better understand the nature of our business. Confidentiality and security are two of our utmost priorities, and we recognize and value your need to protect your personal information.
In some parts of our site, we require you to submit your information in order to make a reservation or purchase a product. Some examples of the information we collect include: name, address, e-mail address, credit card information, and phone number. We may use this information to contact you about your customer account, to confirm or remind you of your reservation, and to fulfill any of your requests.
We may also collect your information to send you our newsletter containing promotional information about our products and services. When deemed necessary, we may disclose your personal information to a federal or state law enforcement agency to investigate any suspected illegal activities. Kiting.com may also release your information to a court of law if ordered.
SECURITY
We‘ve taken physical, electronic, and other legal measures to prevent unauthorized access to our information system.
POLICY SUBJECT TO CHANGE
Kiting.com reserves the right change this Privacy Policy at any time. We will notify you of any changes in our policy by posting a message on our website. |