Free shipping applies to all orders over $200 (offer excludes boards)
Military Address Orders will be assessed the corresponding USPS shipping cost for the weight and destination. Most orders are shipped out the same or next day depending on stock availability. UPS Next Day, 2nd Day, and 3 Day Select are also available. The cutoff time for these options is 11 AM HST. Free shipping is only for the continous 48 states. Please call or E-mail us for shipping rates to Hawaii or Alaska.
Orders can be placed 24hrs a day by using placing your order at our online store. You may place orders via phone by calling 1-808-852-1938 during the hours of 9am-6pm HST. Mon-Sat and 10am-7pm on Saturday.
We accept Visa, MasterCard, American Express, and Discover. Please have all appropriate information including the cardholder’s billing address. Credit cards are checked thoroughly to verify billing address. We reserve the right to ship only to the billing address of the credit card.
Orders will be shipped immediately upon receipt of money order.
Personal Checks – All checks are held till they clear and then order will be shipped out
Western Union is fine.
Sorry No Cod’s.
We will ship to P.O. Boxes through the U.S. Postal Service.
All FPO and APO orders are sent through U.S. Postal Service.
We do NOT request or require a signature for UPS deliveries, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely up to your UPS driver's discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label. UPS does not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date.
We will charge you a $10 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number you will be charged the $10 fee since the shipping company will charge us a fee for this correction.
International Shipping Policies:
Customs will incur shipping charges based on the weight of order and county of destination. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund. If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges. Prepayment is required. Payment must be by credit card, U.S. or International Money Order, or personal check drawn on a U.S. bank.
Customer is responsible for any duties or taxes that may apply. We do not collect any duties or taxes from you and do not know how much they will cost you. Check with your own country. We report the exact amount of the sale on the Customs form. Please do not ask us to claim less than the actual sale amount. For a description of the package contents on the Customs form, we claim "KITEBOARDING". Please do not ask us to claim a "gift" or other incorrect description. We reserve the right to decline an order for any reason.
All problems with orders must be reported within 24 hours of receiving product. No unauthorized returns / No returns on opened merchandise. Orders sent back without return authorization number will be refused. 25% restocking fee will be charged on all returns. Shipping charges will not be refunded. Any damaged product must be received by us before any credits or product reshipment.
Kiting.com is not responsible for any typographical errors on this site and reserves the right to change prices at anytime without prior notice. All guarantee issues must be handled through the manufacturer.